Privacy Policy

Last update: 15th March 2021

Thanks for using sudoHERO! Here we describe how we collect, use, and handle your personal data when you use our websites and services (“Services”). For more information and details, please see our Frequently Asked Questions page (“FAQ“).

What & Why

We collect, process and use the following information to provide, improve, protect, and promote our Services.

Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, pay for a question, upgrade to a subscription plan or retainer, and set up two-factor authentication (like your name, email address, phone number, payment info, and physical address).

Services. Our Services are designed as a simple way for our users to ask technical questions and get answers from dedicated experts swiftly. To make that possible, we store, process, and transmit your input as well as information related to it. This related information includes your profile information that makes it easier to collaborate and share your input with others, as well as things like your usage activity.

Usage information. We collect information related to how you use the Services, including actions you take in your account. We use this information to provide, improve, and promote our Services, and protect sudoHERO users. Please refer to our FAQ for more information about how we use this usage information.

Device information. We also collect information from and about the devices you use to access our Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to our Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.

Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. If our systems receive a DNT:1 signal from your browser. We may also use third-party service providers that set cookies and similar technologies to promote sudoHERO services.

Marketing. If you register for our Services, we will, from time to time, send you marketing information when permissible. Users who receive these marketing materials can opt out at any time. If you don’t want to receive a particular type of marketing material from us, click the ‘unsubscribe’ link in the corresponding emails, or update your preferences in the Notifications section of your personal account.

We sometimes contact people who don’t have a sudoHERO account. For recipients in the EU, we or a third party will obtain consent before reaching out. If you receive an email and no longer wish to be contacted by sudoHERO, you can unsubscribe and remove yourself from our contact list via the message itself.

Basis for processing your data. We collect and use the personal data described above in order to provide you with our Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent. For more information on the lawful bases for processing your data, please see our FAQ.

With Whom

We may share information as discussed below:

Others working for and with sudoHERO. sudoHERO uses certain trusted third parties (for example, providers of customer support and IT services) for the business purposes of helping us provide, improve, protect, and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Other users. Our Services display information like your name, profile picture, and usage information to other users you interact with.

Law & Order and the Public Interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of sudoHERO or our users; (d) protect sudoHERO’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

How

Security. Our team is committed  to keeping your information secure and testing for vulnerabilities. We continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of files at rest. We deploy automated technologies to detect abusive behavior and content that may harm our Services, you, or other users.

User Controls. You can request access to, amend and delete your personal information. For more information, please check our Help Center.

Retention. When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account exists or as long as we need it to provide our Services. If you delete your account, we’ll initiate deletion of this information after 30 days. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information for a reasonable period if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Where

Around the world. To provide you with the Services, we may store, process, and transmit data in data centers across multiple locations around the world—including those outside your country. Data may also be stored locally on the devices you use to access our Services.

Your Control and Access of Your Data

You have control over your personal data and how it’s collected, used, and shared. For example, you can:

  • Delete Your data in your sudoHERO account. You can learn more about how to delete files saved on sudoHERO on our Help Center.
  • Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.

Changes

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully affects your rights, we will notify you.

Contact

Have questions or concerns about sudoHERO, our Services, or this Privacy Policy? Contact our Data Protection Officer by submitting a request here. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.