Terms of Service

Last update: 15-March-2021

Thanks for using sudoHERO! Our mission is to provide developers who need help (“Askers”) with instant access to domain experts (“Heroes”) who can resolve their issues. These terms of service (“Terms”) cover your use and access to our services, client software and websites (“Services“). Our Privacy Policy explains how we collect and use your information while our Acceptable Use Policy outlines your responsibilities when using our Services. By creating an account, accessing and using our Services, you’re agreeing to be bound by these Terms, our Privacy Policy, and Acceptable Use Policy.

Your Stuff

‍‍When you use our Services, you provide us with things like files, content, messages, context about your projects and so on (“Your Stuff”). Your Stuff is yours. These Terms don’t give us any rights to Your Stuff except for the limited rights that enable us to offer the Services.

Askers retain the ownership of the content of the question as well as the answer.

Heroes
cede the rights of their content submitted as part of an answer on the sudoHERO platform.We need your permission to do things like sharing Your Stuff to relevant Heroes to help you find answers to the question you’ve submitted. Our Services also provide you with features like commenting, sharing, searching, storing of images and videos, easy sorting and organization, and personalization to facilitate your use of the Services. To provide these and other features, sudoHERO accesses, stores, and scans Your Stuff. You give us permission to do those things, and this permission extends to our affiliates and trusted third parties we work with.

Your Responsibilities

Your access to and use of our Services must comply with our Acceptable Use Policy. Content in the Services may be protected by others’ intellectual property rights. Please don’t copy, upload, download, or share content unless you have explicitly been granted the right to do so by sudoHERO.sudoHERO may review your conduct and content for compliance with these Terms and our Acceptable Use Policy. We aren’t responsible for the content people post and share via the Services.Help us help you. Safeguard your password and keep your account information current. Don’t share your account credentials or give others access to your account.You may use our Services only as permitted by applicable law, including export control laws and regulations. Finally, to use our Services, you must be at least 13 years old (or older, depending on where you live).

Our Stuff

The Services are protected by copyright, trademark, and other Singapore and foreign laws. These Terms don’t grant you any right, title, or interest in the Services, others’ content in the Services, sudoHERO trademarks, logos or other brand features. We welcome feedback, but note that we may use comments or suggestions without any obligation to you. 

Payments & Escrow of Money Collected

Paying. When an Asker submits a question, any money paid by the Asker is placed in escrow with sudoHERO. Upon the transaction being successfully completed, the money due is transferred to the Hero‘s account. 

Getting paid. Withdrawals are processed automatically by sudoHERO on the 15th of each month providing the Hero‘s account balance is above our minimum threshold of US$30.

No Refunds.
You may cancel your sudoHERO Account at any time. Refunds are only issued if required by law. For other questions regarding the payment mechanism, please refer to the sudoHERO Help Center.

Termination

‍‍You’re free to stop using our Services at any time. We reserve the right to suspend or terminate your access to the Services with notice to you if:(a) you’re in breach of these Terms,(b) your use of the Services would cause a real risk of harm or loss to us or other users.

Services "AS-IS"

We strive to provide great Services, but there are certain things that we can’t guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, sudoHERO AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED “AS-IS.” WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND WE DO NOT WARRANT THAT THE SERVICES WILL BE SECURE, FREE OF VIRUSES OR OTHER HARMFUL CODE, UNINTERRUPTED OR ERROR FREE.

Limitation of Liability

‍‍WE DON’T EXCLUDE OR LIMIT OUR LIABILITY TO YOU WHERE IT WOULD BE ILLEGAL TO DO SO—THIS INCLUDES ANY LIABILITY FOR sudoHERO’s OR ITS AFFILIATES’ FRAUD OR FRAUDULENT MISREPRESENTATION IN PROVIDING THE SERVICES. IN COUNTRIES WHERE THE TYPES OF EXCLUSIONS SET OUT BELOW AREN’T ALLOWED, WE’RE RESPONSIBLE TO YOU ONLY FOR LOSSES AND DAMAGES THAT ARE A REASONABLY FORESEEABLE RESULT OF OUR FAILURE TO USE REASONABLE CARE AND SKILL OR OUR BREACH OF OUR CONTRACT WITH YOU. THIS PARAGRAPH DOESN’T AFFECT CONSUMER RIGHTS THAT CAN’T BE WAIVED OR LIMITED BY ANY CONTRACT OR AGREEMENT.IN COUNTRIES WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, sudoHERO, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS WON’T BE LIABLE FOR:i. ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, ORii. ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY.THESE EXCLUSIONS OR LIMITATIONS WILL APPLY REGARDLESS OF WHETHER OR NOT sudoHERO OR ANY OF ITS AFFILIATES HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.IF YOU USE THE SERVICES FOR ANY COMMERCIAL OR BUSINESS PURPOSE, sudoHERO, ITS AFFILIATES, SUPPLIERS (EXPERTS) OR DISTRIBUTORS WILL HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY. sudoHERO AND ITS AFFILIATES AREN’T RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES.OTHER THAN FOR THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS DESCRIBED IN THIS SECTION), WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF $-10 USD OR 100% OF ANY AMOUNT YOU’VE PAID UNDER YOUR CURRENT TRANSACTION WITH sudoHERO.NEITHER OF US WILL BE LIABLE TO THE OTHER FOR ANY FAILURE TO PERFORM OUR OBLIGATIONS UNDER THESE TERMS TO THE EXTENT CAUSED BY AN EVENT THAT IS BEYOND OUR REASONABLE CONTROL, EXCLUDING (I) AN EVENT THAT COULD HAVE BEEN AVOIDED BY TAKING REASONABLE STEPS OR REASONABLE CARE OR (II) A LACK OF FUNDS FOR ANY REASON. 

Resolving Disputes

Let’s Try to Sort Things Out First. We want to address your concerns. If you have any concerns, please look for help on our Help Center.
IF WE CAN’T WORK THINGS OUT, THEN THE FOLLOWING ARBITRATION PROVISIONS APPLY:

We Both Agree to Arbitrate. You and sudoHERO agree to resolve any claims relating to these Terms or the Services through final and binding arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC”) for the time being in force, which rules are deemed to be incorporated by reference into this provision. The arbitration tribunal shall consist of a single arbitrator appointed by the Chairman of SIAC. The language of arbitration shall be in English. The procedural law governing the arbitration shall be the law of Singapore 

Controlling Law

These Terms will be governed by Singapore law except.

Entire Agreement

These Terms constitute the entire agreement between you and sudoHERO with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiary rights.

Waiver, Severability & Assignment

‍‍sudoHERO’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. sudoHERO may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

Changes

‍‍We may change these Terms at any time by notifying you of the change by email or by posting a notice on our website. Unless it says otherwise, any change takes effect from the date set out in the notice. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the Service from the date on which the Terms are changed, you agree to be bound by the changed Terms.

Contact us

For any further information or assistance, please contact us through the sudoHERO Help Center.